A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.
Responsibilities:Check guests in and out of the property quickly and accurately
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls
Professional appearance and demeanor
Efficient communication skills
High school diploma required
Two (2) years’ experience in hospitality, preferably in a guest relations role
Ability to work flexible hours, including nights, holidays, and weekends
Working knowledge of property management systems
Adhere to all state, federal laws, and company policies
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range: USD $18.29 - USD $18.29 /Hr....Location Name: CREIGHTON UNIVERSITY - 94152002 Location ID: 94152002 Food Service Worker Location: CREIGHTON UNIVERSITY - 94152002 Workdays/shifts : ANY SHIFT (OPENAVAILABILITY) . More details will be provided during the interview process. Employment...
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States...
...4.5K and 5 Days Loan Forgiveness Program Open to H1B and J1 Visa Candidates Background Profile: Family Medicine Board... ...state of Maryland MD or DO licensure J1 or H1B Visa Sponsorship if necessary About the Area: Oakland is situated in...
...HarmonyUnited Psychiatric Care is part of Harmony United Healthcare LLC.We are a network of outpatient mental health clinics. We... ...individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. This hands-on program...
...Mercato at the lake, our creative menu sources the freshest ingredients that highlight the peak of each season. Now Hiring Dishwashers You will keep our Back of House / Kitchen area squeaky clean. By cleaning dishes, pots, Dish Machine Operator / DMO, you will...